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• ​​Frequently Asked Questions​​​
  

• Q 1.      Purpose of our site visits ?​​

  A 1.      Carrying out inspections of properties to enable officers to perform valuation exercise i.c.w compulsory acquisition cases, registrar general cases, rental cases , minor cases and municipal tax .​​

  Q2.      Outcome of our site visits?​

  A 2.      Inform relevant institutions of market value, amount of compensation, rental to be paid.​

  Q 3.      Ratepayer phones Valuation Department to inform that his/her residential/commercial building has been demolished?​

  A 3.      Ratepayer will be informed of procedure to follow.​

  Q 4.      Ratepayer does not want to pay tax as he/she is an old pensioner?​

  A 4.      Matter should be referred to Mayor who has the discretion to exempt someone.​

  ​Q 5.      Ratepayer wishes to be assessed separately?

  ​​A 5.      Deeds in respect of individual owner would be required to do so.

  ​Q 6.      Ratepayer still paying tax though sold property?

  ​A 6.      Informed of procedure to be followed.

  ​Q 7.      Ratepayer seeks explanations in respect of notices sent to them?

  ​A 7.      They are being given requested information.

  ​Q 8.      In case ratepayer finds rates to be excessive and objects to same?

  ​A 8.      Inform the latter that this matter will be referred to Valuation Tribunal.

  ​Q 9.      In case claimant not agreeable to amount of compensation?

  ​A 9.      Would explain that the matter would be referred to Board of Assessment.

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