​Dealing with your enquiry​

• We shall do our best to answer your calls immediately;
  

• Our staff will be courteous and identify themselves by name and section;

• We shall ensure that you get the information you deserve.​
  

We shall deal with your request, within the least possible delay. We shall ensure that our reply is relevant, clear and easy to understand​

If you have an appointment with us:

• We shall ensure that your correspondent is present at the office at the scheduled time;

• We shall listen to you, provide explanation where relevant and thereafter take the appropriate action​