Page 5 - Customer Charter - December 2023

FOREWORD

It is with great pleasure and pride that I present this Customer
Charter for the Valuation Department. As the head of this
department, I understand the critical role that property valuation
plays in various aspects of Government’s business endeavours.

In an era where property transactions are becoming increasingly
complex, we recognise the importance of providing a clear and
reliable valuation service. Our commitment to transparency,
accuracy and customer satisfaction has led us to establish this
charter that outlines our principles and service standards. This
charter serves as a testament to our dedication to deliver high-
quality services that meet the needs of our customers, both
Government and non-government.

We are committed to:
1. Transparency: We pledge to maintain open communication
throughout the valuation process.

2. Accuracy: We understand the financial implications of property
values and we are dedicated to provide accurate and reliable
valuations that reflect market realities.

3. Timeliness: We are committed to completing valuations in a
timely manner while maintaining the highest standards of quality.

4. Customer Engagement: Your feedback is invaluable to us. We
encourage you to share your thoughts and experiences, helping us
continuously improve our services.
This charter

5. Confidentiality: We understand the sensitivity of the serves as a
information involved in property valuation. We shall treat all testament to our
information with the utmost confidentiality and in compliance with dedication to
relevant legislations. deliver high-

quality services
As we embark on this journey together, we invite you to hold us
accountable to the commitments outlined in our Customer Charter. that meet the
Your satisfaction is our priority and we look forward to serving you needs of our
with professionalism, integrity and excellence. customers, both
Government and

non-government.
M. S. Ayoob Saab

RESPONSIBLE OFFICER
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